About these terms
These terms apply when you use wahajbeans.ae or purchase from Al Wahaj Beans in Al Ain, United Arab Emirates. By placing an order, you confirm that the information you provide is accurate and that you agree to these terms.
Products and availability
Product descriptions, flavors, weights, box contents, availability, and prices are displayed on the website. Product images are for presentation and may show slight differences in color or packaging.
Products remain subject to availability. If an item becomes unavailable after payment, we will contact you to arrange a suitable replacement or refund.
Prices and payment
All prices and charges are shown in UAE dirhams (AED). The complete order total, including delivery and any valid discount, is displayed before payment.
Payments are processed securely by Stripe using the payment methods available at checkout, which may include cards and Apple Pay. An order is accepted after successful payment and confirmation. We may cancel and refund an order affected by an obvious pricing, availability, or technical error.
Orders and customer details
You are responsible for providing a correct name, mobile number, email address, emirate, area, and complete delivery address. We are not responsible for delays caused by incorrect or incomplete information supplied at checkout.
Google sign-in is optional and may be used to link eligible orders to your account for easier tracking. Keep your order reference secure and contact us if you believe an order has been linked or accessed incorrectly.
Delivery
We deliver across the UAE. The standard delivery charge is 30 AED, and the expected delivery time is 2–3 days. Delivery times are estimates and may be affected by the destination, customer availability, public holidays, weather, or circumstances outside our reasonable control.
You or an authorized recipient must be available to receive the order. Additional delivery charges may apply if redelivery is required because the address was incorrect or no recipient was available.
Cancellations, returns, and refunds
Coffee products are not returnable after delivery unless they are damaged, incorrect, or return is otherwise required by applicable law. If an item arrives damaged or incorrect, contact us promptly and keep the item and packaging so we can review the issue and arrange a replacement or refund where appropriate.
If you need to cancel a paid order, contact us immediately. Cancellation is not guaranteed once preparation or delivery has started. Approved refunds are returned through the original payment method. Your bank or payment provider controls how long the refunded amount takes to appear.
Nothing in these terms limits rights or remedies that cannot legally be excluded under UAE consumer-protection law.
Discount codes
Discount codes may have start dates, expiry dates, minimum order values, usage limits, and product restrictions. Unless stated otherwise, only one discount code may be used per order. We may reject or cancel a discount obtained or used through fraud, misuse, or a technical error.
Website use
You must not interfere with the website, attempt unauthorized access, submit false orders, misuse discount codes, or use automated systems in a way that disrupts the service. Website content, branding, images, and design may not be copied or used commercially without permission.
Responsibility
We are responsible for foreseeable loss caused by our failure to use reasonable care or meet obligations that cannot be excluded by law. We are not responsible for indirect loss, loss caused by incorrect customer information, or events outside our reasonable control. Our responsibility is not limited where doing so would be unlawful.
Privacy and changes
Our Privacy Policy explains how personal information is handled. We may update these terms when our products, services, or legal obligations change. The terms displayed when you place an order apply to that order.
Governing law and contact
These terms are governed by the laws of the United Arab Emirates. Any dispute will be handled by the competent UAE courts, subject to any mandatory consumer rights.
For order support, email Wahajbeans@outlook.com, call 052 880 7485, or contact us through WhatsApp.